Otis Scarf

Delivery services

Orders are shipped by various shipping companies throughout Canada and the United States. Shipping costs for orders of $40,00 or more are free in Canada. Shipping costs for orders to the United States are estimated by our carriers and are paid by the customer.

delivery time

Shipping times for orders within Canada are typically estimated at 2 to 4 business days. For shipments to the United States, delivery times can range from 7 to 14 business days.

Returns, exchanges and refunds

Returns

If the purchased items do not suit you, you can request a return for an exchange or refund within 30 days of your purchase, provided the items are in their original condition, with their tags attached.

Shipping costs and shipping surcharges applied to certain items depending on their destination are not refundable.

Trades

If you wish to exchange an item, you must send your request by telephone at 819-805-5667 or by email to: info@lechapelier.ca We will be happy to respond to your request.

Refunds

To be eligible for a refund, the item must first be returned to the head office at: 

The Hatter

1420, Boul. Trudel East

St-Boniface, Quebec 

G0X 2L0 

The item will then be inspected and your refund approval will be confirmed via email. Your refund will be processed within 3 days, using the original payment method.