Ophelia hat

Delivery service

Orders are shipped by various shipping companies throughout Canada and the United States. Shipping costs for orders over $40,00 are free in Canada. Shipping costs for orders to the United States are estimated by our carriers and are paid by the customer.

delivery time

Shipping times for orders within Canada are usually estimated between 2 and 4 days.
business days. For shipments to the United States, delivery times may vary between
7 and 14 working days.

Returns, exchanges and refunds

Returns

If the purchased items do not suit you, you can request a return for an exchange or refund within 30 days of your purchase, provided the items are in their original condition with their tags attached. Shipping costs and shipping surcharges applied to certain items depending on their destination are not refundable.

Trades

If you wish to exchange an item, you must send your request by telephone at 819-805-5667 or by email to: info@lechapelier.ca. It will be a pleasure for us
to respond to your request.

Refunds

To be eligible for a refund, the item must first be returned to the head office at:

The Chapelier 1420, boulevard Trudel Est Saint-Boniface, Quebec G0X 2L0

The item will then be inspected and your refund approval will be confirmed by email. The refund will be processed within 3 days using the original payment method.